Articles & Case Studies

A technical writer pushes back, with humor, on the claim that em dashes are a sure sign of AI-generated writing.

WHY I SELECTED IT: This piece shows my voice outside formal documentation: a playful, opinionated take on a punctuation debate that every working writer is having right now. It also reflects my professional view that good style choices come from purpose and audience -- not passing trends.

This short article looks at three cases where the team chose to break the Microsoft Writing Style Guide and explains why. Each choice was made to keep things clear and simple for users.

WHY I SELECTED IT: I chose this piece because it shows that I know style guides well and use them in UI and technical writing. It also shows that I'm willing to question a rule when following it would make the user experience worse.

This article uses manufacturing as a model for AI's effect on content work. Automation didn't make skilled workers obsolete; it raised the bar for them. AI can write the words, but people are still needed to make sure the words are right.

WHY I SELECTED IT: This piece shows my personal writing voice outside of formal documentation. I wrote it on a topic I care about, and it shows I can build a persuasive argument on current issues in my field.

This case study lays out a practical first step toward governing AI-generated and AI-assisted content in knowledge systems. It covers the planning I did and the strategy I presented to leadership for the next fiscal year.

WHY I SELECTED IT: Many teams are rushing to automate technical writing, but few are planning how to govern that content. This sample shows that I think ahead about AI's impact on documentation quality and can turn that thinking into a strategy leadership can act on.

As the UI writer for a new survey tool in a healthcare compliance platform, I owned all on-screen copy for administrators and respondents.

WHY I SELECTED IT: This project shows my full range as a UX writer: advocating for an overlooked user, writing clear UI copy, making research-based decisions, and solving design constraints without sacrificing clarity or accessibility.