My Latest Work
Humans are Underrated - What automation failures teach us about AI content
Automation didn't make skilled people obsolete in manufacturing. It raised the bar. AI will do the same for content: it can write the words, but someone still has to make sure they're right. Turns out Musk was right. Humans are underrated.
Security Update Details
This topic explains improved password security settings to help organizations enforce stronger authentication practices.
Case Study: Governing AI-Generated Content at Scale
Small issues could quietly become systemic.
The risk wasn't one bad help topic. It was thousands of AI-generated pieces
across dozens of products.
The risk wasn't one bad help topic. It was thousands of AI-generated pieces
across dozens of products.
Release Notes
This sample showcases structured release notes for a cloud-based healthcare operations application. It highlights key updates, resolved issues, and new features.
Procedure
This procedure is structured around a persona-driven workflow, ensuring the instructions are relevant and easy to follow for real-world users. It demonstrates thoughtful attention to user experience clarity - key qualities I prioritize in technical documentation.
User Help
This example features user-centered online help content designed for a healthcare operations product. It includes task-based guidance and compliance-aware terminology to assist care coordinators, administrators, and analysts in navigating workflows efficiently.
Blog Post
Blog post introducing a new service for water scientists. It's an interactive map-based post that enables scientists to locate and filter water monitoring data across the U.S by geographic area, data type, and environmental parameters.